COVID-19 – Update

Given the unprecedented situation we all face globally, we would like to update our guests on what this means for any travel plans you may have with Safestay.


Existing Reservations

Individuals made directly with Safestay

Understanding that there is uncertainty around travel at this time, we would like to offer flexibility to our guests.
Reservations described as “non-refundable”, with a check-in date up to June 30th 2020, will have the flexibility to change their stay dates. This applies only to our closed properties. If the property is now fully open, it is subject to normal policies. You will be required to submit a change request and will be offered a voucher that can be exchanged for another booking before 30th April 2021. In some cases, when you rebook, you may be required to pay a difference in price – should this be required we will clearly advise you at the time of rebooking. And, there will be no rebooking fees applied. You will be required to book the same hostel in your rebooking, as the one you had originally cancelled.

Reservations described as “flexible” retain their existing policy, and can be cancelled at no charge up to 24 hours before your scheduled arrival.


New Reservations
Bookings made from 13th March 2020, for our closed properties, with a check-in date from 1st July onwards are applicable to our existing policies.


Travel Advice from The World Health Organisation (WHO)
The World Health Organisation have advised against travel and trade bans. We will continue to operate (where safe to do so) with enhanced health and safety protocols. Those who still wish to travel can do so, where governmental travel restrictions allow, and in line with guidance from health authorities.

“WHO continues to advise against the application of travel or trade restrictions to countries experiencing COVID-19 outbreaks. In general, evidence shows that restricting the movement of people and goods during public health emergencies is ineffective in most situations and may divert resources from other interventions. Furthermore, restrictions may interrupt needed aid and technical support may disrupt businesses and may have negative social and economic effects on the affected countries. However, in certain circumstances, measures that restrict the movement of people may prove temporarily useful, such as in settings with few international connections and limited response capacities.”

The most up to date travel advice from WHO can be found here


Thank you for your support.

We are taking extra precautions

Cleaning Supplies

All high-touch areas are being treated with additional hospital grade disinfectant/sanitisers

Madrid Common Area

All housekeeping staff are cleaning and sanitizing guestrooms and common areas each day

Edinburgh Dorm

All linen will be washed regularly and disinfected thoroughly

Advice from WHO

Person Washing Hands

Wash your hands regularly with soap for at least 20 seconds.

Person sneezing

Avoid touching your eyes, nose and mouth with unwashed hands. Use a tissue for coughs and sneezes and dispose in a bin right away.

Person using hand sanitiser

Carrying alcohol based gels are an effective measure to help prevent the spread of the virus.

Use the form below to either cancel your booking, make a rebooking using the voucher given to you, or change the reservation dates for an existing booking. 

Please note: We can only process cancellations and rebookings for bookings made directly via Safestay.com. If your booking was made by a third party online travel agent then you will need to contact them as different policies may apply. 

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