COVID-19 – Updates

Given the unprecedented situation we all face globally, we would like to update our guests on what this means for any travel plans you may have with Safestay. We are using this page for any updates we have made to things such as rebooking vouchers, gift cards, restrictions, reopening and anything else relating to the current pandemic. Please check back here regularly for updates.


Travel Information for each country
We encourage all our guests to check local travel restrictions before they book and also before arriving at the hostel or hotel. As this information changes quickly, we have compiled a list below of all official websites where you can check local authority information. We do not offer any advice nor do we set rules around travel entry requirements, all information contained on 3rd party websites is not affiliated to Safestay and we encourage you to check restrictions based on your country of origin to the destination country.

Note: When checking local and governmental websites it’s important to check where you are travelling from and travelling to, in order to understand whether there is a restriction placed on your origin region or country to your destination. In some cases, your destination country may place local restrictions for entry and you should also consider those too before travelling.

> Austria

> Belgium

> Czech Republic

> England

> Germany

> Greece

> Italy 

> Portugal

> Poland

> Spain

> Scotland

> Slovakia


Existing and New Reservations for Individual Travellers booked directly with Safestay

Understanding that there is uncertainty around travel at this time, we would like to offer flexibility to our guests. We are aiming to be as flexible as possible to change stay dates if restrictions are announced. Please reach out to us if there are new restrictions in place from your origin or destination country. You can submit a change request, if required, below.

Reservations described as “flexible” retain their existing policy, and can be cancelled at no charge up to 24 hours before your scheduled arrival.


Travel Advice from The World Health Organisation (WHO)
The World Health Organisation have advised against travel and trade bans. We will continue to operate (where safe to do so) with enhanced health and safety protocols. Those who still wish to travel can do so, where governmental travel restrictions allow, and in line with guidance from health authorities.

“WHO continues to advise against the application of travel or trade restrictions to countries experiencing COVID-19 outbreaks. In general, evidence shows that restricting the movement of people and goods during public health emergencies is ineffective in most situations and may divert resources from other interventions. Furthermore, restrictions may interrupt needed aid and technical support may disrupt businesses and may have negative social and economic effects on the affected countries. However, in certain circumstances, measures that restrict the movement of people may prove temporarily useful, such as in settings with few international connections and limited response capacities.”

The most up to date travel advice from WHO can be found here


Thank you for your support.

We are taking extra precautions

Cleaning Supplies

All high-touch areas are being treated with additional hospital grade disinfectant/sanitisers

Madrid Common Area

All housekeeping staff are cleaning and sanitizing guestrooms and common areas each day

Edinburgh Dorm

All linen will be washed regularly and disinfected thoroughly

Advice from WHO

Person Washing Hands

Wash your hands regularly with soap for at least 20 seconds.

Person sneezing

Avoid touching your eyes, nose and mouth with unwashed hands. Use a tissue for coughs and sneezes and dispose in a bin right away.

Person using hand sanitiser

Carrying alcohol based gels are an effective measure to help prevent the spread of the virus.


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If you book directly on our website we can guarantee that you will get the lowest price available.

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"La ubicación es buenísima. El personal de la recepción es muy amable y está siempre atento a resolver tus dudas y a darte indicaciones de la ciudad".

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