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Given the unprecedented situation we all face globally, we would like to update our guests on what this means for any travel plans you may have with Safestay. We will use this page for any updates we have made to things such as booking vouchers, restrictions, reopening and anything else relating to the current pandemic. Please check back for updates.
Travel Information for each country
We encourage all our guests to check local travel restrictions before they book and arrive at the hostel. As this information changes quickly, below we have compiled a list of official websites where you can check local authority information.
> Austria
> Belgium
> England
> Germany
> Greece
> Italy
> Portugal
> Poland
> Spain
> Scotland
Existing Reservations for Individual Travellers booked directly with Safestay
Understanding that there is uncertainty around travel at this time, we would like to offer flexibility to our guests.
Reservations described as “non-refundable”, with a check-in date up to May 31st 2021, will have the flexibility to change their stay dates. You will be required to submit a change request and will be offered a voucher that can be exchanged for another booking to stay before 31st March 2022. In some cases, when you rebook, you may be required to pay a difference in price – should this be required we will clearly advise you at the time of rebooking. And, there will be no rebooking fees applied. You will be required to book the same hostel in your rebooking, as the one you had originally cancelled.
Reservations described as “flexible” retain their existing policy, and can be cancelled at no charge up to 24 hours before your scheduled arrival.
Booking Vouchers (DEADLINE EXTENDED)
If you have a voucher that can be exchanged for another booking, you can now use these before 31st March 2022. Even if your current voucher has an expiry date of 2021, if it has not been used, we are automatically extended the deadline to 31st March 2022.
New Reservations
Bookings made from May 31st 2021 onwards are applicable to our existing policies.
Travel Advice from The World Health Organisation (WHO)
The World Health Organisation have advised against travel and trade bans. We will continue to operate (where safe to do so) with enhanced health and safety protocols. Those who still wish to travel can do so, where governmental travel restrictions allow, and in line with guidance from health authorities.
“WHO continues to advise against the application of travel or trade restrictions to countries experiencing COVID-19 outbreaks. In general, evidence shows that restricting the movement of people and goods during public health emergencies is ineffective in most situations and may divert resources from other interventions. Furthermore, restrictions may interrupt needed aid and technical support may disrupt businesses and may have negative social and economic effects on the affected countries. However, in certain circumstances, measures that restrict the movement of people may prove temporarily useful, such as in settings with few international connections and limited response capacities.”
The most up to date travel advice from WHO can be found here
Thank you for your support.
Rita Neves
