COVID-19 – Updates

Given the unprecedented situation we all face globally, we would like to update our guests on what this means for any travel plans you may have with Safestay. We will use this page for any updates we have made to things such as booking vouchers, restrictions, reopening and anything else relating to the current pandemic. Please check back for updates.


Travel Information for each country
We encourage all our guests to check local travel restrictions before they book and arrive at the hostel. As this information changes quickly, below we have compiled a list of official websites where you can check local authority information.

> Austria

> Belgium

> Czech Republic

> England

> Germany

> Greece

> Italy 

> Portugal

> Poland

> Spain

> Scotland

> Slovakia


Existing Reservations for Individual Travellers booked directly with Safestay

Understanding that there is uncertainty around travel at this time, we would like to offer flexibility to our guests.
Reservations described as “non-refundable”, with a check-in date up to May 31st 2021, will have the flexibility to change their stay dates. You will be required to submit a change request and will be offered a voucher that can be exchanged for another booking to stay before 31st March 2022. In some cases, when you rebook, you may be required to pay a difference in price – should this be required we will clearly advise you at the time of rebooking. And, there will be no rebooking fees applied. You will be required to book the same hostel in your rebooking, as the one you had originally cancelled.

Reservations described as “flexible” retain their existing policy, and can be cancelled at no charge up to 24 hours before your scheduled arrival.


Booking Vouchers (DEADLINE EXTENDED)
If you have a voucher that can be exchanged for another booking, you can now use these before 31st March 2022. Even if your current voucher has an expiry date of 2021, if it has not been used, we are automatically extended the deadline to 31st March 2022.


New Reservations
Bookings made from May 31st 2021 onwards are applicable to our existing policies.


Travel Advice from The World Health Organisation (WHO)
The World Health Organisation have advised against travel and trade bans. We will continue to operate (where safe to do so) with enhanced health and safety protocols. Those who still wish to travel can do so, where governmental travel restrictions allow, and in line with guidance from health authorities.

“WHO continues to advise against the application of travel or trade restrictions to countries experiencing COVID-19 outbreaks. In general, evidence shows that restricting the movement of people and goods during public health emergencies is ineffective in most situations and may divert resources from other interventions. Furthermore, restrictions may interrupt needed aid and technical support may disrupt businesses and may have negative social and economic effects on the affected countries. However, in certain circumstances, measures that restrict the movement of people may prove temporarily useful, such as in settings with few international connections and limited response capacities.”

The most up to date travel advice from WHO can be found here


Thank you for your support.

We are taking extra precautions

Cleaning Supplies

All high-touch areas are being treated with additional hospital grade disinfectant/sanitisers

Madrid Common Area

All housekeeping staff are cleaning and sanitizing guestrooms and common areas each day

Edinburgh Dorm

All linen will be washed regularly and disinfected thoroughly

Advice from WHO

Person Washing Hands

Wash your hands regularly with soap for at least 20 seconds.

Person sneezing

Avoid touching your eyes, nose and mouth with unwashed hands. Use a tissue for coughs and sneezes and dispose in a bin right away.

Person using hand sanitiser

Carrying alcohol based gels are an effective measure to help prevent the spread of the virus.


Safestay guarantees the best price for you!

If you book directly on our website we can guarantee that you will get the lowest price available.

You can benefit from our membership rate to grab 35% OFF Sign up for free to get your code!

"The hostel I stayed in London was beyond perfect. Super nice and kind people, the room was very clean and the bed was very confortable. To repeat!"

Image of guest Rita Neves

Group bookings

Get in touch

We are open Mon-Fri 9am-6pm GMT
or use our forms to contact us anytime

Build Quote

Start your quote online


We can callback Mon-Fri
8am-6pm GMT


We're online Mon - Fri
8am-6pm GMT


Opening Hours

Mon-Fri: 8am - 6pm

Group bookings

Request Callback

Groups Icon

Let us know when to call you right back, we're open Mon-Fri 8am-6pm GMT

    Request callback

    Just fill in your details below with the country code. Let us know when to call and we'll give you a call back to discuss all things groups! We are open between 9am-6pm GMT.

    Country code

    Your number...

    When shall we call?

    Contact Us

    Groups Icon

    Send us an e-mail here

      Send message



      Select hostel




      Chat with our team now!

      Build Quote

      Groups Icon

      Send your Group quote

        Full Name


        Country code

        Phone number

        I would like to stay in

        Arrival date

        Number of nights

        Group size

        We are travelling for

        Any other comments?