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Here is the place to find all the answers to anything you might need to know from check-in times to booking fees. If you can't find the answer you're looking for, please do get in touch on the button below!
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What do I need to Check-inA valid photo ID such as passport, national identity cards, driver's licence, national military service card, etc is required at check-in. You will also need a €10 refundable cash deposit, to be returned on check-out. Please note that student Cards are not accepted as valid ID.
What time is Check-in & Check-out?Check-in is from 14:00pm at Safestay Madrid . All of our hostels are open 24 hours a day, 7 days week. Check-out is 10:00am or you can pay 5€ for late check-out. If you’re arriving early you’re welcome to store your luggage in one of our luggage rooms or safety deposit boxes.
Is there any booking fee?You will be charged a non-refundable deposit of 10% of your total stay when you book with us online. For email and phone bookings we require valid credit card details to guarantee your booking.
How long do I have to make a cancellation?Cancellations must be made 24hrs prior to arrival either by e-mail or telephone. Failure to do so will result in forfeiture of the cost of the first night.
Who can stay in your hostels?Safestay welcomes all guests and unlike some of our competitors we do not require guests to be members of any organisation in order to enjoy our facilities and services. Guests staying with Safestay must be 18 years or over or must be accompanied by someone 18 years or over.
Is there an age restriction?Guests under the age of 16 are only permitted to stay in private rooms or shared rooms that are booked for the sole use of one family or a group of persons booked together and must be accompanied by an adult over the age of 18. Any person between the age of 16 and 18 years must be accompanied by an adult (over 18) staying in the same room or dormitory.
Is linen included?Yes, bed linen is included but you have to make a 10€ deposit. Beds are made prior to arrival.
What about towels, are they included?Our private twin & double have towels included. Towels are available at all hostels for an additional fee. Please contact the individual hostels for more information.
Is there Internet access?Yes! We offer 100% FREE Wi-Fi in communal areas and have free Wi-Fi throughout the building. Internet terminals are also available at an hourly rate.
What is a group?A group is 10 or more people travelling together.
Is there an age restriction?Customers under the age of 16 are only permitted to stay in private rooms or shared rooms that are booked for the sole use of one family or a group of persons booked together and must be accompanied by an adult over the age of 18. Any person between the age of 16 and 18 years must be accompanied by an adult (over 18) staying in the same room or dormitory.
Are your dormitories and rooms secure?Yes. All rooms and entrances to our properties are secured with key card access only. Each hostel has a 24-hour manned reception supported by a CCTV system. All dorms have lockers, you can bring your own padlock or purchase one for £3.50 at the reception.
Who can stay at Safestay?We are independent, so you don't need to be a member of any organisation or show a hostel card to stay.
Can you guarantee that nobody else will be staying in our room?Yes. When you book your group in through our group reservations department we guarantee that nobody else will be staying in your room.
Can the whole group stay on the same floor?Due to the unique design and composition of our buildings we can’t always guarantee that groups will be accommodated on the same floor as this will depend on the layout of the building and type of rooms you have chosen. We will of course do our best to accommodate you as close as possible, if you have any concerns about room configuration our Group Reservations department will be happy to discuss these with you.
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