Terms & Conditions

a) We require that you present a valid photo identification upon check in, this can be a passport, national identity card or photo driving license. Student cards are not accepted as valid ID.

b) Check-out. Departing guests must remove all their belongings from their room and other areas of the property and check out by 11am local time. After this time guests may make use of the luggage storage facilities but all possessions must be removed from the room/dorm and the room key card handed back to reception. Late check-outs will incur a charge of the equivalent amount of the previous night paid for accommodation by the guest.

c) Upon check-in each guest will receive a room key card for access to their room. These key cards are activated for the period of stay only and must be handed back to reception on check out. Failure to return the key card will result in a charge of £5.00 per card (or the equivalent in the local currency of the hostel or hotel). If the hotel operates a key & lock system, a charge of £50.00 (or the equivalent in the local currency of the hostel or hotel) will apply if a ‘normal key’ has been lost.

d) Safestay hostels & hotels is providing accommodation for tourist and back-packers, to allow individual visitors and groups to explore new destinations, cities and meet fellow explorers.

Safestay operates a 10-night maximum stay policy. Bookings will not be accepted for more than 10 continuous nights, regardless if the 10-nights are booked with a single or multiple reservations. The check-out date will be changed without notification to reflect this policy, if a booking is made for more than 10 nights. Stays longer than 10 nights will be at the discretion of Management and must be agreed by e-mail before making a reservation. Verbal confirmations from any Safestay team member will not be made or consequently accepted.

Following a check-out, a return to the same Safestay hostel or a Safestay hostel in the same city or town is not permitted for a minimum of 10-days.

The Management has the right to refuse a check in should a guest make a reservation contrary to this rule. Equally, the Management reserves the right to make exceptions to this rule subject to business levels.

e) Reservations booked in advance do not constitute a legally binding contract until the hostel confirms the reservation with the customer and provides the customer with a booking reference.

f) Subletting or selling a booking to another guest is not permitted unless agreed by the management prior making a reservation and arrival.

a) Age restriction. Customers under the age of 18 are only permitted to stay in private rooms or shared rooms that are booked for the sole use of one family or a group of persons booked together and must be accompanied by a parent, guardian, teacher or tour-group leader over the age of 18. Any person between the age below 18 years must be accompanied by a parent, guardian, teacher or tour-group leader (over 18) staying in the same room or dormitory.

b) Although we will allocate a bed or room according to the booked category, your reservation does not entitle you to a specific bed, room or location of the bed/room. At Safestay we take great care to allocate beds in a way we think will be best for each booking. There may be occasions when it is not possible to allocate all guests from a booking in the same room. Splitting a booking into different rooms/dorms will not create a reason for a refund or reduction of the price booked. Please contact the relevant hostel reception by email (in writing) with the booking reference and we will be able to inform you if this is the case.

c) Request for specific rooms, dorms, beds, bottom or upper bunk or any other specifics are taken into account. Whilst we try our best, the hostel cannot guarantee any such room or bed allocation. Allocation of beds within the booked category of rooms is at the hostel’s discretion. Not fulfilling such a request does not create a basis for a price reduction or refund.

a) Safestay accepts online bookings only. Bookings can be made on www.safestay.com or at authorised associated online travel agents. Online bookings are charged in accordance with payment method chosen.

b) Non-refundable bookings will be charged in full at booking stage or within 48hrs thereafter, but always prior to arrival. By booking a non-refundable rate, you agree to waive the right for a refund or alteration of your booking for any reason. For the avoidance of doubt; no refund will be given and no alteration of your booking will be granted for cancellations for whatever reason. This includes but is not restricted to: no-show due to travel delays, no-show or cancellations due to medical reasons or emergencies or any other reasons which may prevent you from staying or you may regard as preventing you from using the booked accommodation and/or other services. We strongly suggest taking out a travel insurance for such circumstances.

1. No-Show Policy: Failure to check in at the property by 4:00 AM (local time) on the day following the scheduled arrival date will result in the reservation being classified as a “no-show.” In such cases, the booking will be subject to cancellation in accordance with the property’s cancellation policy and no refund will be issued.

c) Whilst we will communicate any issues when charging a card, we reserve the right to cancel the reservation without notice if a credit card is declined or the balance due cannot be charged in full prior arrival at a time chosen by the hostel.

d) We will require for all bookings valid and accepted credit card details when making your reservation in order to guarantee your booking. Your rights to cancel or change your booking are specified by the rate details shown during the booking process.

e) The card provided will be checked prior arrival. Whilst we will communicate any issues when checking a card, we reserve the right to cancel the reservation without notice if a credit card is declined.

1. For reservations other than non-refundable booking (see 3b), the balance owed will be due in full one day prior arrival, payable by the debit, credit card provided at reservation. At the hostel’s discretion, we reserve the right to charge the card between 10am the day prior arrival and your arrival.

f) If your booking is being paid for with a third-party credit card we will require written authorisation to be provided by the card-holder.

1. We offer no credit facilities. All bookings must be paid for in full prior check-in.
2. To check the validity of your credit card and guarantee your booking, we reserve the right to temporarily hold an amount prior to arrival.

g) Please note that we do not accept cash, cheques, Laser cards, solo, diners cards, electron or American Express.

h) If any payment under these terms and conditions is not met, then without prejudice to our other rights and remedies we may cancel your booking; and/or we may suspend the supply and/or deliveries of any other services provided to you by us. We will however, make every reasonable effort to inform you in writing prior to any such action.

a) Unless you booked a non-refundable rate (see T&Cs above), we operate a 24-hours cancellation policy. All notifications to cancellations must be made by 3pm the day prior the booked arrival (local time of the hostel/hotel booked). Failure to cancel by this time will result in a cancellation charge equal to the total of your booked stay (all nights).

b) Unless you booked a non-refundable rate (see T&Cs above), any amendments to your bookings must be made by 3pm the day prior to arrival (local time of booked hostel/hotel). We will try and accommodate your amendments subject to availability.

c) Non-refundable bookings will not be amended or refunded in any case (see above). Such bookings are not transferable.

d) For Promotional offers, individual policy applies as per promotion.

e) Cancellations must be made in writing, either in the form of an email to the hostel/hotel or by online messaging. We do not accept cancellations made by telephone or direct messages via social media channels, including Google, Instagram, Facebook etc.

f) Early departures are not eligible for refund under any circumstances.

g) In the case of a late departure (times as above), Safestay reserves the right to charge for a further night’s stay at the appropriate bed rate.

a) The comfort of all of our guests is of paramount importance. Any guests who in the opinion of our staff compromise the comfort, safety, or security of other guests (residents or non-residents), our staff or local residents will be requested to leave the hostel premises and will not be issued a refund.

b)Guests are expected to respect other guests, staff, local residents and property.

c) We reserve the right to charge guests the cost of rectifying damage, caused by the deliberate, negligent or reckless act of the guest to the hostel’s property or structure. Should this damage come to light after the guest has departed, we reserve the right to make a charge to the guest’s credit / debit card, or to send an invoice for the amount to the registered address. We reserve the right to charge guests the cost of replacing any items that are removed from the premises. The charge will be the full replacement amount of the missing item, including any carriage charges.

d) Smoking is not permitted anywhere within the Safestay premises. Any guest found smoking within the building will be charged a minimum fee of £250 / Euro 250 (or equivalent of the local currency) for each time.

e) YOU AGREE TO FOLLOW THE HOUSE RULES OUTLINED BELOW IN ARTICLE 11.

f) Further failure to comply will result in the guest(s) being asked to leave the premises immediately and will not be offered a refund. If you wish to smoke, please ask our reception staff on arrival about designated smoking areas.

a) Guests are asked to use the secure lockers provided in each room, the safety deposit boxes at reception or the luggage store. Padlocks are available to purchase at reception.

b) It is the guest’s responsibility to ensure that their personal belongings are secure at all times. Safestay accepts no liability for the loss, theft or damage to property however sustained or caused.

c) Safestay reserve the right to only store lost and forgotten items for a period of 1 week. After that period, items will be disposed of and Safestay can no longer assist in recovering lost or forgotten items. Safestay takes no responsibility for forgotten or lost items and cannot guarantee that items can be found/recovered. Postage costs, where incurred, are to be paid by the receiver of the items. Safestay takes no responsibility for items that are lost or damaged during postage.

a) Safestay shall only store and use information you supply to us, or which is supplied to us for the purposes of carrying out our contract with you and to inform you of other services and offers which we may make available from time to time. If you do not wish to receive such information, please notify us and we will update our records.

b) Safestay shall not share a guest’s personal data with any third parties for any reason without the consent of the guest.  Such data will only be collected, processed and held in accordance with Safestay’s rights & obligations arising under the provision’s principles of the data protection act 1998 (UK) and the Directive 2016/679 GDPR (EU).

a) Any oversights or errors in sales literature, on www.safestay.com, third party websites, order forms, quotations, price lists, order acknowledgements, despatch notes, invoices or other documents issued by us may be corrected by us without liability. We will advise you of any changes at the time of booking or as soon as is reasonably possible thereafter.

a) All bookings are subject to availability and Safestay reserves the right to decline any booking at its discretion. Booking may be declined or stays terminated in the interest of managing any risks, safety or comfort of other guests, protection of the company’s assets or protection of Safestay staff.

a) This website is operated by Safestay plc, 1a Kinglsey Way, London, England (company registration: 08866498), on behalf of the companies listed below.
b) By making a booking and receiving a confirmation you agree with all Terms and Conditions and enter contract with the following legal entities:

This website contains links to external websites. Neither Safestay plc nor any other subsidiaries is responsible for the content of such websites. The information contained within the URL safestay.com is based on advice from the hostels and hotels listed above or centrally controlled information. The content of this website is believed to be correct as of the latest update of these T&Cs. Whilst every effort is made to ensure that information contained in this website are correct, visitors to this website should be aware that the information may be incomplete or have changed. The information provided is for guidance purposes only and no representation or warranty is given as to the accuracy and completeness of the information.

In some cities, a so-called cultural tax, also known as a tourist tax or city tax, is levied on tourists.

The tourist tax is paid upon arrival unless stated otherwise.

Find the amounts and the details below:

*Easter Sunday falls on a different day each year. The tourist tax dates change according to the Easter Sunday dates. See the Easter Sunday Observances for upcoming years here.

The following cities do not require a city tax. Should this information change, you will see the details below.

Disclaimer

Neither Safestay plc (t/a Safestay hostels & hotels) nor any of its subsidiaries are legally bound to update the information about tourist and city tax on this website. The information provided is understood to be correct as of the 11th of April 2025. We do not accept responsibility for any unintended error or out-of-date information provided above.

The above is intended as information only.

City and tourist taxes are subject to change beyond our control and without notice.

Safestay has a responsibility to collect these charges on behalf of the respective local government. Any refusal to pay it may result in the chargeable cancellation of the booked accommodation.

Safestay’s Sizzlin’ Summer in Spain is powered by Safestay hostels & hotels with the help of GiftUp.

Purchase a gift voucher for €299 (service fee not included) and spend 10 days in 4 Spanish cities, staying at Safestay hostels & hotels locations.

The Gift voucher covers 10 nights at the following Safestay hostels & hotels locations:

•Safestay Madrid Central (2 nights)
•Safestay Cordoba Meqzuita Catedral (2 nights)
•Safestay Calpe Seafront (3 nights)
•Safestay Barcelona Passeig de Gràcia (3 nights)

1. The order of the cities cannot be changed.
   The number of nights spent in each city cannot be changed.
   The Gift voucher does not include transportation.
   The Gift voucher does not include breakfast (meals).
   The Gift voucher is valid for shared bedrooms only.
   The trip plan cannot be changed.
   Subject to availability.
   Non-refundable. Non-transferrable.
   Only for people 18 and over.
   1 Voucher used only for one person.
   A city tax of €4.25 is payable on arrival in Barcelona only.
   In case of a no-show, the reservation is cancelled.

How to Use:

Wait for the reservation confirmation email from marketing@safestay.com
The confirmation will arrive within a day (except on Saturday and Sunday)
For any questions or concerns, message us on marketing@safestay.com

1. Introduction: Overview of the raffle and agreement to terms.
2. Eligibility: Age requirement and ineligibility of employees and their immediate families.
3. Entry Period: Start and end dates for the giveaway entry.
4. How to Enter: Method of entry and limitation to one entry per person.
5. Winner Selection: Random drawing and the decision process.
6. Notification of Winner: How and when the winner will be notified, and the response time required.
7. Prize:
   1. Description of the grand prize (night stay at SafeStay Hotel and Lingopie subscription).
   2. Mention of possible consolation prizes.
8. Prize Conditions: Non-transferability and possible substitution of prizes.
9. Privacy: Collection and use of personal information and marketing opt-out options.
10. General Conditions: Rights to cancel, suspend, or modify the giveaway due to unforeseen circumstances.
11. Limitation of Liability: Release of liability for Lingopie, SafeStay Hotels, and associated parties.
12. Contact Information: Contact details for questions about the giveaway.

# Terms & Conditions for the Safestay hostels & hotels and Lingopie Giveaway

## 1. Introduction

Welcome to the Safestay hostels & hotels and Lingopie Giveaway (the “Giveaway“). By participating in the Giveaway, you agree to comply with these Terms & Conditions. Please read them carefully before entering.

## 2. Eligibility

The Giveaway is open to individuals 18 years of age or older. Safestay hostels & hotels and Lingopie employees, their affiliates, subsidiaries, advertising and promotion agencies, and their immediate family members are not eligible to participate.

## 3. Entry Period

The Giveaway entry period begins on the 1st of July 2024 and ends on the 20th of September 2024 (the “Entry Period”). All entries must be received by 20th September 2024 to be eligible.

## 4. How to Enter

To enter the Raffle, participants must do the following:

• Follow @safestayhostels on Instagram
• Follow @lingopie on Instagram
• Join Safestay hostels & hotels mailing list
• Comment on the Giveaway announcement post on Safestay hostels Instagram done ✅after all steps have been completed

Only one entry per person is allowed. 

Participants are also automatically added by signing up to our mailing list and exempted from the Social Media tasks.

## 5. Winner Selection

The winner will be selected in random weekly drawings from all eligible entries received during the Entry Period. The drawing will be conducted weekly by Safestay hostels & hotels, whose decisions are final and binding.

## 6. Notification of Winner

The winner will be notified via Instagram stories, Instagram message and email within 24 hours of the drawing. If the winner does not respond within 48 hours of the notification email, an alternate winner will be selected from the remaining eligible entries.

## 7. Prize

The grand prize includes:

– A one-year subscription to Lingopie’s services

## 8. Prize Conditions

Prizes are non-transferable and no substitution will be made except as provided herein at the sponsor’s sole discretion. Safestay hostels & hotels and Lingopie reserve the right to substitute any listed prize for one of equal or greater value if the designated prize should become unavailable for any reason.

## 9. Privacy

By entering the Giveaway, participants agree to the collection and use of their personal information by Safestay hostels & hotels and Lingopie. Email addresses collected by Safestay hostels & hotels during the entry process will be used for the purpose of administering the Giveaway and for marketing purposes as well as shared with Lingopie. Participants can opt out of marketing communications at any time by following the unsubscribe instructions in the emails.

## 10. General Conditions

Safestay hostels & hotels and Lingopie reserve the right to cancel, suspend, and/or modify the Giveaway, or any part of it if any fraud, technical failures, or any other factor beyond Safestay hostels & hotels and Lingopies’ reasonable control impairs the integrity or proper functioning of the Giveaway, as determined by Safestay hostels & hotels and Lingopie in their sole discretion.

## 11. Limitation of Liability

By participating in the Giveaway, participants agree to release and hold harmless Safestay hostels & hotels, Lingopie, and their respective subsidiaries, affiliates, suppliers, distributors, advertising/promotion agencies, and prize suppliers, and each of their respective parent companies and each such company’s officers, directors, employees, and agents, from and against any claim or cause of action arising out of participation in the Giveaway or receipt or use of any prize.

## 12. Contact Information

For any questions regarding the Giveaway, please contact Safestay hostels & hotels at marketing@safestay.com or Lingopie at havefun@lingopie.com.

By participating in the Giveaway, you acknowledge that you have read and understood these Terms & Conditions and agree to be bound by them.

__Safestay hostels & hotels and Lingopie__

Rules are important so that all guests can enjoy their stay. So, please be mindful of your behaviour, language and attitude towards fellow guests, staff or any member of the public

By staying at a Safestay property, you agree to the Terms & Conditions (T&Cs). These HOUSE RULES form part of the T&Cs. A copy can be e-mailed on request.

Stay for 4 nights and pay for 2 using the code SAVEMORE

The promotion is valid for bookings made from 01/09/2024-06/10/2024.

The promotion applies to new bookings made for stays from 01/09/2024-18/04/2025.

• The promotion is subject to availability.
• The promotion doesn’t include the city tax.
• The code is not valid for special events and occasions.
• The bookings are non-refundable. The bookings are non-transferable.
• Available for individuals aged 18 and over.
• In case of a no-show, the reservation is cancelled.
• Standard stay terms and conditions apply.