Terms & Conditions of stay

References to ‘Safestay’, ‘hostel’ or ‘hotel’ refer and include to the corporate entity of a specific destination as listed in section 10 of these Terms & Conditions.

By engaging in a confirmed booking for services provided by Safestay, the booker, the individual who is staying or any other person or organisation using these services, agree with the Terms & Conditions as below as part of the contract between yourself and Safestay.

For Group Bookings T&Cs please click here 

1. GENERAL

• a) We require that you present a valid photo identification upon check in, this can be a passport, national identity card or photo driving license. Student cards are not accepted as valid ID.
• b) Check-out. Departing guests must remove all their belongings from their room and other areas of the property and check out by 11am local time (10am local time London properties) local time. After this time guests may make use of the luggage storage facilities but all possessions must be removed from the room/dorm and the room key card handed back to reception. Late check-outs will incur a charge of the equivalent amount of the previous night paid for accommodation by the guest.
• c) Upon check-in each guest will receive a room key card for access to their room. These key cards are activated for the period of stay only and must be handed back to reception on check out. Failure to return the key card will result in a charge of £5.00 per card (or the equivalent in the local currency of the hostel or hotel). If the hotel operates a key & lock system, a charge of £50.00 (or the equivalent in the local currency of the hostel or hotel) will apply if a ‘normal key’ has been lost.
• d) Safestay Hostels operate a 14-night maximum stay policy. Bookings will not be accepted for more than 14 continuous nights at a time. It is irrelevant if the 14-night stay is accumulated by different bookings where a guest is checking-out and checking-in on the same day.  Stays longer than 14 days will be at the discretion of Management and must be agreed before making a reservation.
  • Following a check-out, a return to the same property is not permitted for a minimum of the same period as the immediate previous stay by the same guest. The Management has the right to refuse a check in should a guest make a reservation contrary to this rule. This does not exclusively refer to a 14-night stay, but any stay at a Safestay property.
• e) Reservations booked in advance do not constitute a legally binding contract until the hostel confirms the reservation with the customer and provides the customer with a booking reference.
• f) Subletting or selling a booking to another guest is not permitted unless agreed by the management prior making a reservation and arrival.

2. AGE RESTRICTION & ROOM ALLOCATION

• a) Age restriction. Customers under the age of 18 are only permitted to stay in private rooms or shared rooms that are booked for the sole use of one family or a group of persons booked together and must be accompanied by a parent, guardian, teacher or tour-group leader over the age of 18. Any person between the age below 18 years must be accompanied by a parent, guardian, teacher or tour-group leader (over 18) staying in the same room or dormitory.
• b) Although we will allocate a bed or room according to the booked category, your reservation does not entitle you to a specific bed, room or location of the bed/room. At Safestay we take great care to allocate beds in a way we think will be best for each booking. There may be occasions when it is not possible to allocate all guests from a booking in the same room. Splitting a booking into different rooms/dorms will not create a reason for a refund or reduction of the price booked. Please contact the relevant hostel reception by email (in writing) with the booking reference and we will be able to inform you if this is the case.
• c) Request for specific rooms, dorms, beds, bottom or upper bunk or any other specifics are taken into account. Whilst we try our best, the hostel cannot guarantee any such room or bed allocation. Allocation of beds within the booked category of rooms is at the hostel’s discretion. Not fulfilling such a request does not create a basis for a price reduction or refund.

3. BOOKING METHOD & PAYMENT POLICY

• a) Safestay accepts online bookings only. Bookings can be made on www.safestay.com or at authorised associated online travel agents. Online bookings are charged in accordance with payment method chosen.
• b) Non-refundable bookings will be charged in full at booking stage or within 48hrs thereafter, but always prior to arrival. By booking a non-refundable rate, you agree to waive the right for a refund or alteration of your booking for any reason. For the avoidance of doubt; no refund will be given and no alteration of your booking will be granted for cancellations for whatever reason. This includes but is not restricted to: no-show due to travel delays, no-show or cancellations due to medical reasons or emergencies or any other reasons which may prevent you from staying or you may regard as preventing you from using the booked accommodation and/or other services. We strongly suggest taking out a travel insurance for such circumstances.
• c) Whilst we will communicate any issues when charging a card, we reserve the right to cancel the reservation without notice if a credit card is declined or the balance due cannot be charged in full prior arrival at a time chosen by the hostel.
• d) We will require for all bookings valid and accepted credit card details when making your reservation in order to guarantee your booking. Your rights to cancel or change your booking are specified by the rate details shown during the booking process.
• e) The card provided will be checked prior arrival. Whilst we will communicate any issues when checking a card, we reserve the right to cancel the reservation without notice if a credit card is declined.
  • a) For reservations other than non-refundable booking (see 3b), the balance owed will be due in full one day prior arrival, payable by the debit, credit card provided at reservation. At the hostel’s discretion, we reserve the right to charge the card between 10am the day prior arrival and your arrival.
• f) If your booking is being paid for with a third party credit card we will require written authorisation to be provided by the card-holder.
  • We offer no credit facilities. All bookings must be paid for in full prior check-in.
  • To check the validity of your credit card and guarantee your booking, we reserve the right to temporarily hold an amount prior to arrival.
• g) Please note that we do not accept cash, cheque, Laser Card, solo, diners cared, electron or American Express.
• h) If any payment under these terms and conditions is not met, then without prejudice to our other rights and remedies we may cancel your booking; and/or we may suspend the supply and/or deliveries of any other services provided to you by us. We will however, make every reasonable effort to inform you in writing prior to any such action.

4. AMENDMENTS & CANCELLATIONS

• a) Unless you booked a non-refundable rate (see T&Cs above), we operate a 24-hours cancellation policy. All notifications to cancellations must be made by 3pm the day prior the booked arrival (local time of the hostel/hotel booked). Failure to cancel by this time will result in a cancellation charge equal to the total of your booked stay (all nights),.
• b) Unless you booked a non-refundable rate (see T&Cs above), any amendments to your bookings must be made by 3pm the day prior to arrival (local time of booked hostel/hotel). We will try and accommodate your amendments subject to availability.
• c) Non-refundable bookings will not be amended or refunded in any case (see above). Such bookings are not transferable.
• d) For Promotional offers, individual policy applies as per promotion.
• e) Cancellations must be made in writing, either in the form of an email to the hostel/hotel or by online messaging. We do not accept cancellations made by telephone or direct messages via social media channels, including Google, Instagram, Facebook etc.
• f) Early departures are not eligible for refund under any circumstances.
• g) In the case of a late departure (times as above), Safestay reserves the right to charge for a further night’s stay at the appropriate bed rate.

5. GUEST BEHAVIOUR

• a) The comfort of all of our guests is of paramount importance. Any guests who in the opinion of our staff compromise the comfort, safety, or security of other guests (residents or non-residents), our staff or local residents will be requested to leave the hostel premises and will not be issued a refund.
• b)Guests are expected to respect other guests, staff, local residents and property.
• c) We reserve the right to charge guests the cost of rectifying damage, caused by the deliberate, negligent or reckless act of the guest to the hostel’s property or structure. Should this damage come to light after the guest has departed, we reserve the right to make a charge to the guest’s credit / debit card, or to send an invoice for the amount to the registered address. We reserve the right to charge guests the cost of replacing any items that are removed from the premises. The charge will be the full replacement amount of the missing item, including any carriage charges.
• d) Smoking is not permitted anywhere within the Safestay premises. Any guest found smoking within the building will be charged a minimum fee of £250 / Euro 250 (or equivalent of the local currency) for each time.
• e) YOU AGREE TO FOLLOW THE HOUSE RULES OUTLINED BELOW IN ARTICLE 10.
• f) Further failure to comply will result in the guest(s) being asked to leave the premises immediately and will not be offered a refund. If you wish to smoke, please ask our reception staff on arrival about designated smoking areas.

6. PERSONAL PROPERTY

• a) Guests are asked to use the secure lockers provided in each room, the safety deposit boxes at reception or the luggage store. Padlocks are available to purchase at reception.
• b) It is the guest’s responsibility to ensure that their personal belongings are secure at all times. Safestay accepts no liability for the loss, theft or damage to property however sustained or caused.
• c) Safestay reserve the right to only store lost and forgotten items for a period of 1 week. After that period, items will be disposed of and Safestay can no longer assist in recovering lost or forgotten items. Safestay takes no responsibility for forgotten or lost items and cannot guarantee that items can be found/recovered. Postage costs, where incurred, are to be paid by the receiver of the items. Safestay takes no responsibility for items that are lost or damaged during postage.

7. YOUR INFORMATION

• a) Safestay shall only store and use information you supply to us, or which is supplied to us for the purposes of carrying out our contract with you and to inform you of other services and offers which we may make available from time to time. If you do not wish to receive such information, please notify us and we will update our records.
• b) Safestay shall not share a guest’s personal data with any third parties for any reason without the consent of the guest.  Such data will only be collected, processed and held in accordance with Safestay’s rights & obligations arising under the provision’s principles of the data protection act 1998 (UK) and the Directive 2016/679 GDPR (EU).

8. OVERSIGHTS & ERRORS

• a) Any oversights or errors in sales literature, on www.safestay.com, third party websites, order forms, quotations, price lists, order acknowledgements, despatch notes, invoices or other documents issued by us may be corrected by us without liability. We will advise you of any changes at the time of booking or as soon as is reasonably possible thereafter.

9. DISCRETION

• a) All bookings are subject to availability and Safestay reserves the right to decline any booking at its discretion. Booking may be declined or stays terminated in the interest of managing any risks, safety or comfort of other guests, protection of the company’s assets or protection of Safestay staff.

10. LEGAL ENTITIES

• a) By making a booking and receiving a confirmation you agree with all Terms and Conditions and enter contract with the following legal entities: