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Safestay York | FAQ's

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What do I need to check-in?

A valid photo ID such as passport, national identity cards, driver's licence, national military service card, etc is required at check-in. Please note that student Cards are not accepted as valid ID.

What time is Check-in & Check-out?

Check-in is from 2pm at Safestay York. All of our hostels are open 24 hours a day, 7 days week. You must check-out before 10:00am as late check-outs will incur a charge. If you’re arriving early you’re welcome to store your luggage in one of our luggage rooms or safety deposit boxes.

Is there any booking fee?

You will be charged a non-refundable deposit of 10% of your total stay when you book with us online. For email and phone bookings we require valid credit card details to guarantee your booking.

How long do I have to make a cancellation?

Cancellations must be made 24hrs prior to arrival either by e-mail or telephone. Failure to do so will result in forfeiture of the cost of the first night.

Who can stay in your hostels?

Safestay welcomes all guests and unlike some of our competitors we do not require guests to be members of any organisation in order to enjoy our facilities and services. Guests staying with Safestay must be 18 years or over or must be accompanied by someone 18 years or over.

Is there an age restriction?

Guests under the age of 16 are only permitted to stay in private rooms or shared rooms that are booked for the sole use of one family or a group of persons booked together and must be accompanied by an adult over the age of 18. Any person between the age of 16 and 18 years must be accompanied by an adult (over 18) staying in the same room or dormitory.

Is linen included?

Yes, bed linen is included and beds are made prior to arrival.

What about towels, are they included?

Our private twin, double and triple rooms have towels included. Towels are available at all hostels for an additional fee. Please contact the individual hostels for more information.

Is breakfast included?

Breakfast is not included in the price but full Continetal breakfast is available for an additional £4.00 and available between 7:30 and 9:30am.

Is there Internet access?

Yes! We offer 100% FREE Wi-Fi in communal areas and have free Wi-Fi throughout the building. Internet terminals are also available at an hourly rate.

What time do I have to leave the hostel?

You must check-out of your room by 10:00am, but you may still use the bar facilities and lounge areas throughout the day. Late check-outs will incur a charge of an additional night.

How do I get there?

Visit our location page for help with directions!

Is there a curfew?

There is no curfew; you can enter and leave as you please.

Are the hostels safe and secure?

The clue is in the name. Safestay understands the need for guests to feel safe and secure. To that end all our hostels are staffed 24hrs a day and access is controlled using Electronic Key cards. We have CCTV throughout each building and each bed comes with its own locker, for safe storage of your valuables.

Is food available to purchase?

Food offering varies between hostels, but in Safestay York we offer a full continental Breakfast.

Do the hostels have a bar?

Safestay York has a licensed bar available on site.

Are the rooms unisex?

All rooms are unisex, but upon demand we will try and arrange single sex dorms, subject to availability. Please call reception on +44 (0)1904 627720

Are families welcome?

We encourage families to stay with us and take advantage of either our multi-bedded dorms or our 2 bedded or 3 bedded private rooms. We do not allow families with children aged 18yrs and under to share dorms with other guests, therefore all beds in a multi-bedded dorm must be booked and paid for in order to make these rooms private for families.

Is smoking permitted?

Smoking is strictly forbidden on all Safestay premises. However, we do have a designated outdoor heated smoking area available.

Payment methods

We accept credit card or cash. We do not accept American Express or Laser Card.

Do you have weekly rates?

Our nightly rates are so good that we don't have weekly or monthly rates.

Do you have a place to leave bicycles?

Yes, we have secure bicycle storage.

Do you provide a laundry?

Yes, we have coin operated washing and drying machines. Irons and ironing boards can also be borrowed from reception.

Is there a limit on how long I can stay?

Yes, Safestay has a maximum stay policy of 14 days. You are welcome to come back to Safestay, but with a minimum 14 days rest period.

Aaahhh...breathe easy!

We're a 100% smoke-free environment. So please follow our no-smoking rules - there's a £250 fine per night for anyone lighting up inside the hostel.

What is a group?

A group is 10 or more people travelling together.

Is there an age restriction?

Guests under the age of 16 are only permitted to stay in private rooms or shared rooms that are booked for the sole use of one family or a group of persons booked together and must be accompanied by an adult over the age of 18. Any person between the age of 16 and 18 years must be accompanied by an adult (over 18) staying in the same room or dormitory.

Are your dormitories and rooms secure?

Yes. All rooms and entrances to our properties are secured with key card access only. Each hostel has a 24-hour manned reception supported by a CCTV system. All dorms have lockers, you can bring your own padlock or purchase one for £3.50 at reception.

Who can stay at Safestay?

We are independent, so you don't need to be a member of any organisation or show a hostel card to stay.

Can you guarantee that nobody else will be staying in our room?

Yes. When you book your group in through our group reservations department we guarantee that nobody else will be staying in your room.

Can the whole group stay on the same floor?

Due to the unique design and composition of our buildings we can’t always guarantee that groups will be accommodated on the same floor as this will depend on the layout of the building and type of rooms you have chosen. We will of course do our best to accommodate you as close as possible, if you have any concerns about room configuration our Group Reservations department will be happy to discuss these with you.

Are all rooms en-suite?

Our hostels have a mixture of en-suite and standard rooms. If you have a preference please specify when liaising with the Group Reservation team.

Do you accept school parties?

Yes and thanks to our city centre locations, 24hr receptions and great social spaces our hostels are ideal for school groups.

We are planning a school trip; do you have social areas that we can use to recap our day?

Yes. We have large open spaces that have been designed for groups to meet and relax, so you won't feel over-crowded.

What are the bunk beds like in the dorm rooms?

The bunk beds at Safestay are very comfortable and all bed linen is provided. The majority of beds are fitted with privacy curtains and a personal night-light, allowing you to have a relaxing night's sleep.

Does Safestay York have good transport connections?

Yes. As we're centrally located we have great transport links to make sure you can easily find your way. Check out our contact us page on the nearest transport links and best ways to navigate to us!

What are the room sizes?

We have a wide variety of room sizes, including 4, 6 and 12 bunk dorm rooms, as well as twin bunks and private double rooms complete with their own tea and coffee facilities, towels and a 40 inch TV.

What are the shower facilities for dorm rooms?

Due to the unique design of our buildings shower facilities vary across our properties. The majority of our rooms, including dormitories come with en-suite facilities. The small number of rooms without facilities have access to ample bathrooms off the corridors.

Do you have any special offers for groups?

Parties of 10 or more can receive a 10% discount, 15% for groups of more than 50. See our Group Bookings page for details.

Do you have Wi-Fi and Internet access in all Safestay locations?

Yes. Lobbies and communal areas come complete with free Wi-Fi, the majority of hostels also have Wi-Fi access in the rooms. We also have computer and Internet rooms that can be used for a small cost.

What are your prices for group bookings?

Prices are always subject to change. For a quote on our best available rate please talk to a member of our Group Reservations Team. See our Group Bookings page for contact details.

Are towels included?

Yes in private rooms and are available to rent in standard rooms.

Do you have same-sex rooms?

All our rooms are unisex, but we can try and arrange single sex dorms if requested, subject to availability. Please telephone the individual hostel to make your request.

Can I change or cancel my booking?

For detailed information on cancellations, modifications, deposits and payment please see Group Terms and Conditions.

How to book?

Submit a Group Enquiry form or call +44 (0)1904 627720 or email our dedicated Group Reservations team today: groups@safestay.com.